PRIVACY POLICY

At Grown Alchemist, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, register for membership, or purchase our products.

1. Information We Collect

We collect personal information that you voluntarily provide to us when registering as a member, placing an order, or contacting customer service. This information includes:

• Full name and contact details (email address, mobile phone number).
• Demographic information (gender, date of birth).
• Account credentials and OTP verification tokens.
• Order history, product preferences, and interaction details.
• Technical data such as IP address, browser type, and device parameters collected automatically via cookies.

2. How We Use Your Information

We utilize the information collected for the following business and operational purposes:

• To process member registrations and send 6-digit OTP verification codes.
• To provide personalized biological skincare recommendations and member perks.
• To communicate order status, customer service responses, and essential account updates.
• To distribute promotional newsletters and exclusive offers (with your explicit consent).
• To prevent fraudulent activity and maintain overall website security.

3. Age Restriction & Eligibility

Our services and membership programs are intended exclusively for individuals aged 13 years and older. We do not knowingly collect personal data from children under the age of 13. If we discover that a user under 13 has submitted personal information, we will take immediate steps to delete such data from our databases.

4. Data Sharing & Third Parties

We strictly respect your privacy. We do not sell, rent, or trade your personal data to third parties. We may share information only with trusted service providers who assist us in operating our website, conducting business (such as logistics and email providers), or servicing you, provided those parties agree to keep this information confidential.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze web traffic, and remember your session preferences. You can adjust your browser settings to refuse cookies, though some features of our website may not function properly as a result.

6. Security of Your Personal Data

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, loss, or alteration. All member tokens and sensitive communications are encrypted using secure protocol technology.

7. Your Rights & Choice

You have the right to access, update, or request the deletion of your personal data at any time. You may also unsubscribe from marketing emails by clicking the "Unsubscribe" link in any promotional message.